training & support
Giving you the best start and ongoing support to rest easy and keep farming
Our extensive training & support crew across New Zealand make sure the technology is running smoothly, you know how to use it, and help is on hand when you need it the most. This world-class support for you is an important priority for us locally.
World-Class Training & support
Service Desk
Our service desk operates during normal business hours then our after-hours emergency team kick in before and after to extend the time we are available to support you. This means we provide New Zealand based phone support 4am – 7pm, 7 days a week!
We also have a technical support team on the ground, located throughout the country, so if you have any technical issues on farm, a skilled expert can get you back up and running ASAP.
World-Class Training & support
SenseHub Discover
SenseHub Discover is an in-app guide and self-service tool to help you get the most out of your system.
Features include quick navigation guides and prompts for you to toggle or click on, helping you to understand features, report names and data display.
Watch this video to learn more.
World-Class Training & support
E-Learning platform
Everyone learns differently so we offer a mixture of face-to-face and online training opportunities. Also, we have created New Zealand specific digital and print resources, meaning we have all the learning types covered.
Our dedicated e-learning platform houses all our training material including videos, quizzes and checklists. When you onboard with us, you are given access to this platform. This is a great way to refresh staff or up-skill new team members at the beginning of the season.
World-Class Training & support
Local Trainers
All of our customers have access to a training specialist. Your local expert trainer will make sure you are fully setup; help onboard you and train your team.
And they will continue to support you on your monitoring journey.
Watch Kirstin running a second onboarding session with Sarah and Shane.
Worl- Class Training & support
Authorised Dealer Network
To ensure we meet our ever-growing customer base, we have hand-picked a group of local companies, located across the country, to be our Authorised Dealer Network. They are well known within their rural communities and are considered experts when it comes to milking plant, shed installs, and servicing.
World-Class training & support
Up-to-date software
Our subscription customers on SenseHub® Dairy will have their software automatically updated when new versions become available globally.
Your local trainer can assist with any changes that affect you. There is no additional cost for these updates, and you don’t have to do anything to receive them.
Watch our Training Manager demonstrating the system.
Service Desk
Our service desk operates during normal business hours. After-hours emergency support is available 4am – 7pm, 7 days a week. We also have a tech support team located throughout the country, so if you have any technical glitches on farm, a skilled technical expert can get you back up and running ASAP.
Contact >
Authorised Dealer Network
To ensure we meet our ever-growing customer base, we have hand-picked a group of local milk servicing dealers, located across the country which we call our Authorised Dealer Network. They are well known within their rural communities and are considered experts when it comes to milking plant, shed installs, and servicing.
Our Dealers >
Tech Support Team
We know sometimes things go wrong or break on farm which is why we have an in-house experienced and knowledgeable Tech Support team locally available to support our farmers as well as our Authorised Dealer Network. They know our hardware well, understand the software and are well versed in daily dairy procedures and routines.
Local trainers
All of our customers have access to a local training specialist. Your expert trainer will make sure you’re set up right, work with you to onboard the system and train your team, and is available to support you on your monitoring journey. Here is Kirstin running a second onboarding session with Sarah and Shane.
Up-to-date software
Our subscription customers on SenseHub® Dairy will be automatically updated when new versions become available globally. Your local trainer can assist you with any changes that affect you. There is no cost for these updates and you don’t have to do anything special. Here is our Training Manager demonstrating the system.
Global backing
The SenseHub® Dairy platform and technology is owned and developed by MSD Animal Health, who’s philosophy is the Science of Healthier Animals. This means our technology is built to be comfortable for the animal is backed up by extensive science and research and has the support of veterinarians. Have a look at what vet, Ryan Luckman, thinks.
NZ Resources
We know everyone learns differently so having a mixture of face-to-face and online training opportunities and NZ customised digital and print resources available means we have all the bases covered. A dedicated e-learning platform houses all our training material including; videos, quizzes and checklists. When you onboard with us, you are given access to this platform – a great way to refresh staff or up skill new team members at the beginning of the season.
Go to SenseHub Academy >NZ-SHB-241200023
